International Journal of Advanced Innovative Technology in Engineering (IJAITE)

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University Student Dispute Redressal System

Prof. D. B. Dandekar, Himani Nawale, Rutuja Vidhate, Kunja Bhat, Samiksha Lande, Tejaswini Chaudhari

Abstract :

University Student Dispute Redressal System is a web-based application developed to facilitate the efficient and transparent handling of student complaints within educational institutions. This system enables students to submit grievances related to various campus facilities such as the hostel, canteen, and library. Upon submission, grievances are first reviewed by the Head of the Department (HOD) for approval or rejection. Approved grievances are forwarded to the respective department for resolution, and once addressed, the principal performs a final verification before notifying the student of the resolution. The system aims to streamline the grievance redressal process, ensuring transparency, accountability, and prompt resolution of student concerns. The technology stack includes HTML, CSS, and the Tabler template for the frontend, Node.js for backend server operations, and MySQL for data storage. Role-based authentication ensures secure access for students, HODs, department heads, and the principal. This system enhances administrative efficiency, reduces processing time, and significantly improves student satisfaction by offering a clear and systematic approach to grievance handling.

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